Emergency landing page follow up 2018-09-06T02:55:39+00:00

Current status Lombok

We would like to inform you that we have received confirmation that the Gili Islands (Trawangan, Air and Meno) are accessible again for tourists, fast boats have recommenced since 25 August, and more services are to be added commencing 1 September.

Officially the state of emergency was up to 25 August for North Lombok and the Gili Islands. No further official updates have been received, neither has en end notice been issued. Further, please do note, that various foreign governments to have negative travel advises for the area.

However, please do kindly note, that the islands are still being cleaned up, and there is a large police/military presence in the recovery efforts.  The expectation (from the government) is that early September this has been finalized on all three islands.

Hence, at the moment, we still to not recommend to visit the islands until the initial clear-up has been completed. But, the access has been restored, and the decision to visit or not is up to the pax. We will happily assist either way.

If you wish to send your clients there, the decision is on you and/or your pax. However, we do not believe that at the moment the islands provide a great holiday experience.

Emergency number
Phone: +62 (0) 361 288194

Current status Mt.Agung

We are happy to inform you that as per Saturday 10th February 2018 the Volcanology and Geological Disaster Mitigation Center (PVMBG) has lowered the alert status of Mount Agung from the highest level Awas (Level 4) to Siaga (Level 3) making an eruption less imminent. Furthermore, with this reducing the exclusion zone from 6 kilometers to 4 km from the crater.  This was done after careful analysis and a significant decline in tremors and ash production by the volcano

This change has no impact on tours and/or services, which operate as usual excluding: Tegalwaja river rafting and the Mount Agung climb, these remain closed for the time being.

Bali’s Ngruah Rai International Airport, Lombok International Airport and Surabaya International Airport are operational and have been for the past months.

We hope this information assists you to inform your travelers effectively that Bali and Indonesia are safe destinations to travel.

What can you do?

Please assist us in informing any upcoming arrival or departure schedule changes by phone/whatsapp on our emergency numbers (mentioned below) or email them to client.indonesia@happytrailsasia.com. Furthermore, please kindly inform pax to always go to the airport, to avoid them being registered as a no-show.

Emergency number
Phone: +62 (0) 361 288194

Up-to-date information on Lombok earthquake
Up-to-date information on Mt. Agung
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