Happy Trails! Asia’s Quality is shown not only in the service level of our team but also in the professional up to date-systems we use to process your requests, quotes and bookings. Furthermore our quality is shown in the active role we take in keeping Asia a great holiday destination for years to come by being responsible and train our staff in sustainable holidays which is not only shown in our excursions but also in the offices we keep. Off course part of being responsible means keeping a close eye on the health and safety of the people we work with which goes hand I hand with long lasting quality, hence our quality management system.
Happy Trails Asia is highly focused on IT systems. This might not sound unique for Europe but it definitely is for Asian DMC’s. We are always looking for ways to improve our efficiency and thus our service speed by using advanced IT-systems.
Happy Trails! Asia also offers its partners a website login. Specially developed for FIT clients bookings and requests. After logging in our partner can check the booking status of dossiers 24/7, download vouchers and invoices and much more. However the most important part is an online price-catalog. In this you can find all our prices per product (hotel, meals, transport, activities) specially selected for each of our partners for each destination you operate in. A very easy and accessible system that even if desired gives our partners the opportunity to very easy calculate their own quotations. Off course Happy Trails Asia is always available for advice and assistance but when time is of the essence you can answer your clients very quickly which sometimes makes all the difference.
Health & Safety
Happy Trails! Asia’s health and safety standard stands
- for training our team on quality checks and emergency procedures,
- for access to a 24/7 hotline available to all travelers,
- for gathering (safety) information from our suppliers,
- for regular surveys of hotels on quality, hygiene and safety
- & specially for the fact that Happy Trails Asia is almost unique in Asia for having a liability insurance with a set insurance value per traveler.
Happy Trails! Asia’s Quality management refers to rules and regulations we have set in place internally to make sure we get the best quality for all the tours and we maintain a consistent quality level. All we offer is regularly tested by our team to make sure the level of excursions is consistent. We also use mystery guests to test and survey hotel, transport, tours or excursions.