Contact Us During Your Holiday

Phone:

• Office Telephone: 0361-288194 (If you dial with your cell phone: +62 361 288 194)
• 24-hour Hotline: 081337071135 (If you dial with your cell phone: +62 81337071135)

Be aware:

• When no one answers the phone but you hear a connecting tone please stay on the line. After approximately 30 seconds there will be a notification that your phone call is being forwarded, followed by a voice mail message.
• If the line is busy, you will immediately get a message that “the number you are calling is busy and you are being forwarded, please hold the line”. It will then forward to another line.

Please note: all the messages are in Indonesian first but are always followed by English so please do not hang up.

Visit our office:

Monday to Friday (09.00 – 18.00) and Saturday (09.00 – 13.00).

Whatsapp – SMS – Email:

For our travelers in Indonesia we also offer assistance through email/sms/whatsapp, however only for non-urgent matters (matters which may be solved in more than 24 hours).

• Whatsapp: +62 (0)813 3707 1135 or +62 (0) 812 385 4005 (if the first number does not answer)
• SMS: +62 (0)813 3707 1135 or +62 (0) 812 385 4005 (if the first number does not reply)
• Email: client.indonesia@happytrailsasia.com

Emergency:

Please contact our 24 hours emergency number +62 (0)813 3707 1135 / +62 (0) 812 385 4005 / +62 (0) 812 8918 1366 if the first number cannot be reached please try to reach us via the other numbers

Phone:

• Office Telephone: 03 2163 1899 (If you dial with your cell phone: +60 32163 1899)
• 24-hour Hotline: 019 8859253 (If you dial with your cell phone: +60 19 8859253)

Be aware:

• When no one answers the phone but you hear a connecting tone please stay on the line. After approximately 30 seconds there will be a notification that your phone call is being forwarded, followed by a voice mail message.

Please note: all the messages are in Malaysian first but are always followed by English so please do not hang up.

Visit our office:

Monday to Friday (09.00 – 18.00) and Saturday (09.00 – 13.00).

WhatsApp – SMS – Email:

For our travelers in Malaysia we also offer assistance through email/sms/what’s-app, however only for non-urgent matters (matters which may be solved in more than 24 hours).

• What’s-app: +60 (0) 19 8859253
• SMS: +60 (0) 19 8859253
• Email: client.malaysia@happytrailsasia.com

Emergency:

For urgent matters, the 24 hours emergency number (+60 (0) 19 8859253) should be called.