Your Destination Management in South-East Asia
Founded in 2003, Happy Trails! Asia is a sustainable, adaptable, understanding and passionate partner in Asia. We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei.
With multinational and multicultural teams, we pride ourselves in our in-depth local knowledge and enthusiasm towards our destinations while maintaining their sustainability and enhancing the livelihoods of the local community through extensive collaboration. From our 6 offices in the destinations, we provide our expert services to dozens of well-established tour operators worldwide.
Our approach combines expert knowledge, an extensive network within the destination, and continuous innovation. This, supported by a strong focus on efficiency, customer service, information technology, and our teams’ personal touch, makes us that strong and reliable partner in Asia.
Our Indonesia offices were the first Indonesian DMC to be certified by Travelife at the highest “certified level”. Travelife is an international certification scheme which has been developed by the travel industry, for the travel industry as well as Accredited by the Global Sustainable Tourism Council (GSTC), the highest global body for sustainability in tourism, supported by the United Nations.
The various efforts we do reach throughout our integrated supply chain, and include being a founding member of the Indonesian DMC Sustainability collaboration, as well as conducting regular trainings, loan programs and CSR actions throughout our destinations.
Although our aim is to reduce emissions as much as possible, for the unavoidable emissions we proudly operate a carbon off-set scheme in the Indonesian part of the island of Borneo (Kalimantan).
In our project which we collaborate with local farmers. In this, we are a carbon-neutral and climate-neutral company, such as we have replanted more than 85.000 trees and still continued, implemented electricity and water conservation in all offices, reduced paper usage, managed and reduce waste, sustainable procurement and sustainable travel.
Happy Trails! Asia is a signatory of the Glasgow Declaration on Climate Action Tourism.
By joining the Glasgow Declaration, Happy Trails! Asia is stepping forward as a global leader working to accelerate climate action in tourism and supporting the global commitment to cut emissions in half by 2030 and reach Net Zero as soon as possible before 2050. Beyond the primary objectives of the Glasgow Declaration, signatories are also expected to:
- Lead by example driving action, sharing knowledge, and catalysing collaborative action throughout the sector.
- Raise awareness about the urgency for the tourism sector to take action and play its role as an agent of change.
COMMUNITY BASED TOURISM
With sustainable and responsible tourism at our core, we pride ourselves in offering unique community based experiences.
Independently audited by Travelife, we ensure that these experiences benefit the community, generate local employment, are plastic free and carbon neutral! Add picture from Bonjeruk outing us with the team there
Our expert team happily tailors these experiences to your needs to ensure the traveler has an amazing and unique experience.
For example, experience one of Bali’s traditional villages with our team member Bara, to see how life is like on the island. Or, hop over to Lombok and visit Bonjeruk village, to cycle through the rice fields and cook with the local women of the community. Alternatively, how about a Jeep excursion through the backlands of Bali, with a private lunch overseeing the majestic Agung volcano!
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OUR SUPPORT TO YOU
Our dedicated team of experts throughout the destinations are ready to assist you with any request your clients may have. Each request is managed by our multilingual and experienced international team that strive to create the most seamless and memorable experience possible both for our clients and their guests.
ATTENTIVE CUSTOMER SERVICE
Our team of skilled costumer service specialists are available 24/7 to help our clients and guests’ need, may it be a simple question or an emergency, and we are there to help. For the ease of your clients, our assistance is offered through phone, email and WhatsApp.
As our client, you will access to our training to enhance your knowledge about our destinations. The platform boosts our training videos, certification for specialists as well as information packages, sample program, modules, upcoming webinar and more.
EXTENSIVE TRAVEL DOCUMENTS
Every guest traveling with Happy Trails! Asia will receive a customized travel itinerary which includes extensive information on their trip, this is supported by an online information platform and our 24/7 Traveller assistance team.
For your convenience, and to ensure a quick reply to your clients, we offer an online platform, where you may find: pricing catalogue, information packages, sample program, module, news update, downloadable booking information and much more.